Shipping policy

Last Updated: 14/01/2025

At ProSofty.store, we specialize in instant digital license delivery. Since we don't ship physical products, this policy outlines how you'll receive your digital purchases immediately after payment confirmation.

Instant Digital Delivery Process

  1. Automatic Delivery System

    • All digital licenses are delivered automatically via email within 1-5 minutes after successful payment

    • You'll receive two emails:

      • Payment confirmation from our payment processor

      • License delivery email from ProSofty.store (check spam/junk folders)

  2. Delivery Components

    • Product license key (when applicable)

    • Download instructions (if needed)

    • Activation guide

    • Support contact information

Accessing Your Purchase

  • Check the email associated with your order

  • Search for emails from: contact@prosofty.store

  • If not received within 15 minutes:

    1. Verify your payment was completed

    2. Check spam/junk folders

    3. Contact our support team

Important Notes

  • No physical shipment occurs for any products

  • No shipping fees are applied to orders

  • Delivery times may vary slightly during:

    • System maintenance periods

    • Payment verification requirements

    • High traffic events/sales

Troubleshooting Delivery Issues

If you don't receive your license:

  1. First check all email folders (including spam)

  2. Verify you entered the correct email address

  3. Wait 30 minutes in case of minor delays

  4. Contact support with your:

    • Order number

    • Payment confirmation

    • Email address used

Support Contact

For delivery assistance:

  • Email: contact@prosofty.store

  • Response Time: Typically within 30 min

  • Support Hours: 9AM-5PM EST, Monday-Friday