FAQ
Frequently Asked Questions (FAQ) - ProSofty.store
General Questions
1. What is ProSofty.store?
ProSofty.store is a digital marketplace specializing in instant delivery of software licenses and digital products for businesses and individuals.
2. How does instant digital delivery work?
All purchases are delivered automatically via email within minutes of completed payment. You'll receive:
Payment confirmation
License key/activation instructions
Download links (if applicable)
3. Is this an official reseller?
We are an authorized distributor for all products listed on our platform. All licenses are genuine and legally obtained.
Ordering & Payment
4. What payment methods do you accept?
We accept all major payment options:
Credit/Debit Cards (Visa, Mastercard, Amex)
PayPal
Cryptocurrency (Bitcoin, Ethereum)
5. Why was my payment declined?
Common reasons include:
Insufficient funds
Bank security blocks
Incorrect card details
Regional restrictions
6. Can I change/cancel my order?
Due to instant delivery, order modifications/cancellations must be requested within 15 minutes of purchase. Contact us immediately at contact@prosofty.store.
Product & Delivery
7. I didn't receive my license - what now?
First check:
Your spam/junk folder
Email associated with your payment method
Payment confirmation
Still missing? Contact us with your order details.
8. How do I activate my software?
Each product includes specific activation instructions. Generally:
Download software (if required)
Enter provided license key
Follow on-screen prompts
9. Are there any hidden fees?
No - the price shown is what you pay. Some products may require separate subscriptions after initial license period.
Refunds & Support
10. What's your refund policy?
Due to the nature of digital products:
Refunds only for undelivered or non-functional products
Must request within 7 days of purchase
See full Refund Policy
11. What if my license doesn't work?
Contact our support with:
Order number
Exact error message
Screenshots of issue
We'll verify and replace if defective.
12. How do I contact support?
Email: contact@prosofty.store (24-48 hour response)
Phone: +1 321-497-9154 (9AM-5PM EST)
Help Center: [Coming Soon]
Security & Trust
13. Is my payment information safe?
Absolutely. We:
Never store full credit card details
Use SSL encryption
Process payments through PCI-compliant gateways
14. Are these legal licenses?
Yes - all products are legitimate with valid licensing. We provide official activation and receipt documentation.
15. Can I resell these licenses?
No - all licenses are for personal/business use only. Resale violates our terms and may result in license revocation.
Business & Bulk Orders
16. Do you offer volume discounts?
Yes - contact our business team at bulk@prosofty.store for:
Enterprise pricing
White-label solutions
Custom license packages
17. Can I get an invoice for my purchase?
Automatically generated invoices are included with every order. For customized invoices, email us before purchasing.
18. Do you offer subscription management?
For businesses needing recurring license management, ask about our enterprise portal services.
Can't find your question?
Contact our 24/7 chat support (coming soon) or email contact@prosofty.store for immediate assistance.